Case Study: Out of Eden

Out of Eden are based in Cumbria and provide everything that hotels, B&Bs, guest houses and holiday lettings need to create great hospitality experiences for their guests. From food and bedding supplies to important guest notices and small signs, they have everything covered.

Optimised connectivity is vital and we were appointed to deliver a leased line to their business premises.

The History

We’ve been working with Out of Eden for a few years now. They were looking to make the switch from BT to a new communications provider and needed to install a leased line to improve their connectivity. Unlike broadband, it isn’t shared by multiple third party users. It’s a dedicated internet connection that always offers high connectivity and a fixed bandwidth, making it an essential solution for any business.

What We Did

BT initially made the leased line installation quite problematic, namely placing a line in the incorrect location. This delayed the project, but we worked closely with the team to get a resolution as quickly as we could. We understand that managing third parties can be part and parcel of delivering a successful outcome, and this was no different. Our support team were on hand to handle any queries and push things along as quickly as was possible.

The Result

A leased line was only the beginning …

We’re currently working with the team to take over their SIP traffic and we’re also providing broadband for another of their sites. Mobile phones are part of the whole package we’re delivering too.

We keep the pricing structure simple, so when several services are delivered it’s easy to understand and it’s all from one provider – Zusi.

What Out of Eden say…

We’ve saved a lot of money by moving to Zusi. Their technical support team is amazing and has been fully responsive throughout. We’ve developed a close working relationship with Vicki specifically and wouldn’t hesitate in recommending them for all your communication and/or connectivity requirements.

Michael Baldwin
IT Manager, Out of Eden

Customer Reviews

Asked Mark at Zusi to come up with a phone package to suit my business and he went above and beyond. Nothing was too much trouble and answered all my questions and very professional. The process of switching contracts was made simple by Mark and Hollie, and now I am saving money each month with an even better deal. I will definitely recommend to my family and friends 100%.

Dave, Business Mobile Customer

I recently moved over to Zusi as our mobile providers from Plan.com. The sales team were great, not too pushy. We moved network from O2 to EE, the transition was not smooth sailing as we had a few hiccups, but it was dealt with quickly and professionally by Hollie, therefore what more can you ask for. One month in, so far so good.

Jess, Business Mobile Customer

Great Company. Very easy to deal with. We run a business, so we needed a reliable company to provide phone & broadband services, which Zusi does not disappoint. Internet speed is great, and the phones are much cheaper as they work through the internet. Great customer service, Zusi keep doing what you’re doing!

Dan, VoIP and Broadband Customer

Dealt with Zusi to change our gas & electricity provider at a rental property, saved us money, service was brilliant and they made the change over so easy for us. Will keep in mind for when other properties are due....

Lianne, Energy customer

Case Study: Out of Eden