Zusi AI Receptionist Free Trial and Service Agreement
These Terms and Conditions (“Agreement”) govern the use of the Zusi AI Receptionist service supplied by Zusi Limited (“Zusi”, “we”, “us”, “our”) to the customer (“Customer”, “you”, “your”).
By activating, accessing, or using the Zusi AI Receptionist service, you agree to be bound by these Terms and Conditions.
1. Free Trial
1.1 Zusi offers a 7-day free trial of its AI Receptionist service.
1.2 The free trial begins on the date the service is activated.
1.3 During the free trial period, the Customer may use the service without charge, subject to any fair usage policies implemented by Zusi.
1.4 The Customer may cancel the service at any time during the 7-day free trial period without incurring any contractual commitment or charges.
2. Automatic Contract Commencement
2.1 If the Customer does not provide written notice of cancellation before the expiry of the 7-day free trial period, the Customer will automatically enter into a binding service agreement.
2.2 Upon expiration of the free trial, the Customer agrees to a 36-month minimum term contract.
2.3 No further signature, agreement, or acceptance shall be required for the contract to commence following the expiry of the trial period.
3. Charges
3.1 From the first day following the expiry of the free trial period, the following charges shall apply:
- £45.00 per month per AI Receptionist Agent
- £0.36 per minute for all call handling and usage
3.2 Charges are exclusive of VAT unless stated otherwise.
3.3 Any applicable VAT shall be added to invoices at the prevailing rate.
3.4 Charges commence automatically upon conversion from the free trial to the contracted service.
4. Billing and Payment
4.1 Invoices will be issued monthly in advance for recurring service charges.
4.2 Usage-based charges will be invoiced monthly in arrears.
4.3 Payment is due within 14 days of the invoice date unless otherwise agreed in writing.
4.4 Zusi reserves the right to suspend services where invoices remain unpaid beyond the due date.
5. Cancellation During Contract Term
5.1 Once the Customer enters the 36-month agreement, the service cannot be cancelled without liability for the remaining contractual charges.
5.2 Early termination by the Customer may result in an immediate charge equal to the remaining monthly service fees due for the balance of the contract term, plus a one-off admin fee of £750.00.
5.3 Any accrued usage charges remain payable upon termination.
6. Service Availability
6.1 Zusi will use reasonable endeavours to provide uninterrupted service but does not guarantee that the service will be available at all times.
6.2 Scheduled maintenance, upgrades, technical failures, third-party carrier issues, or circumstances beyond Zusi’s reasonable control may affect service availability.
7. Fair Usage
7.1 The Customer agrees not to use the service for unlawful, abusive, fraudulent, or excessively disruptive activities.
7.2 Zusi reserves the right to suspend or restrict services where usage is deemed fraudulent, unlawful, or materially impacts service performance.
8. Data Protection
8.1 Zusi will process personal data in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.
8.2 Calls may be recorded, transcribed, and processed by artificial intelligence systems for the purpose of delivering the service.
8.3 The Customer warrants that it has obtained all necessary permissions, notices, and consents required from callers and end users.
9. Limitation of Liability
9.1 Zusi’s total liability arising out of or in connection with this Agreement shall not exceed the total fees paid by the Customer in the preceding 12 months.
9.2 Zusi shall not be liable for:
- Loss of profits;
- Loss of business opportunity;
- Loss of revenue;
- Indirect or consequential losses.
10. Changes to the Service
10.1 Zusi reserves the right to improve, modify, replace, or update any aspect of the AI Receptionist service where reasonably required for operational, security, or technical reasons.
10.2 Such changes shall not materially reduce the core functionality of the service during the contract term.
11. General
11.1 This Agreement constitutes the entire agreement between the parties.
11.2 Any variation to these Terms must be agreed in writing by both parties.
11.3 If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force and effect.
11.4 This Agreement shall be governed by and interpreted in accordance with the laws of England and Wales.
11.5 Any disputes arising under this Agreement shall be submitted to the exclusive jurisdiction of the courts of England and Wales.