AI Customer Call Insights
Understand your customer calls better.
Would you like to gain more insights into customer interactions and your team’s performance?
Understanding how you respond to customers goes beyond how quickly a call is answered.
3CX mood analysis tracks customer sentiment across departments helping you understand where improvements can be made and where resource needs to be directed.
Auto call summaries enable you to capture key details without having to go through transcripts.
AI-enhanced reporting provides everything
you need in one convenient place.
Instant mood analysis See customer sentiment in real time across queues, different teams and departments. Identify trends and make improvements quickly. Auto call summaries Quick call summaries can be delivered automatically so you can identify those common issues and ensure quality is maintained at all times. AI-enhanced reporting AI powered insights transform standard reporting. Track sentiment and performance trends across your teams. Transcription choices Transcribe voicemails and calls directly in your 3CX system. Choose between Google, 3CX or OpenAI to capture the right data that’s tailored to your individual requirements.
Why Choose 3CX?
Cost-Effective & Scalable
Eliminate expensive traditional phone lines and enjoy lower call rates.
Easily scale your system as your business grows without additional hardware costs.
Work from Anywhere
Stay connected with mobile apps, handsets, and web clients.
Enable remote working with seamless call forwarding and conferencing.
Feature-Rich & Easy to Manage
IVR (Interactive Voice Response) for professional call handling.
Call recording, live chat, and CRM integrations for improved customer service.
Web-based management for easy system monitoring and updates.
Secure & Reliable
Built-in encryption & security protocols for safe communication.
Failover and redundancy options to ensure uninterrupted service.
Other Fantastic Features
- VoIP & Video Calling
- Call Queues & Auto Attendant
- CRM & Microsoft 365 Integration
- Live Chat & Business Messaging
- Web Conferencing & Screen Sharing
- SIP Trunking & Flexible Deployment
We future proof your communications system
We deliver cutting edge communication tools that are flexible and reliable in a rapidly changing technological business landscape.
- Streamline communications
- Reduce costs
- Support business growth
We’re the IT and communications specialists, serving businesses across the UK for over 10 years.
Why choose Zusi for 3CX Systems?
Innovative
We constantly innovate to provide cutting-edge solutions to meet business needs.
Customer Focused
The customer is the centre of everything we do.
Integrity
We operate with transparency and honesty with every solution we design, deliver and support.