Case Study: Miers Group

Case Study: Miers Group

Miers Group supplies a range of construction products and aims to be a single source connection for supplies, products and technology. With a head office in Cambridgeshire and depots across the UK, they offer their services nationwide.

The History

We had been working with Miers Construction Products for some time supplying them with around 50 SIM only contracts. Following the success of this, and with a now established working relationship, another part of the Group LIA Miers moved over to Zusi taking the number of SIM only phones to around 100.

Shortly after this, another business joined who required a new VoIP system to bring their communications system right up to date and in line with new advancements in technology. VoIP systems provide complete scalability and have a wealth of other benefits including low call costs and deployment wherever employees are located.

What We Did

We successfully installed the new VoIP system with no issues or downtime. From quotation to project finish, the transfer was smooth and seamless, business disruption was kept to an absolute minimum and everyone was soon able to familiarise themselves with the new phone system.

The Result

The VoIP system has been very smooth running and where any issues have occurred that are out of Zusi’s control, the team have been quick to act and work with third parties to bring them to a swift resolution. The operational support team are always on hand should assistance be required.

From the initial 50 SIM only contracts to now supplying over 100 plus the installation of a VoIP system, we’re thrilled to have built on the success we’ve achieved with Miers Group and for them to benefit from having their total communications solution from just one supplier – Zusi.

What Miers Group say

“We’ve never had any problems with our VoIP system. The transfer was seamless and if we have any queries, the team at Zusi are quick to respond. We’ve been so happy with the service we’ve received, we have now moved our mobile phone estate over to them. Having our communications solutions from one supplier makes complete business sense and we would recommend Zusi to any business looking for a new VoIP system or mobile provider.”

Lawrence Lim
Finance Director

Customer Reviews

Asked Mark at Zusi to come up with a phone package to suit my business and he went above and beyond. Nothing was too much trouble and answered all my questions and very professional. The process of switching contracts was made simple by Mark and Hollie, and now I am saving money each month with an even better deal. I will definitely recommend to my family and friends 100%.

Dave, Business Mobile Customer

I recently moved over to Zusi as our mobile providers from Plan.com. The sales team were great, not too pushy. We moved network from O2 to EE, the transition was not smooth sailing as we had a few hiccups, but it was dealt with quickly and professionally by Hollie, therefore what more can you ask for. One month in, so far so good.

Jess, Business Mobile Customer

Great Company. Very easy to deal with. We run a business, so we needed a reliable company to provide phone & broadband services, which Zusi does not disappoint. Internet speed is great, and the phones are much cheaper as they work through the internet. Great customer service, Zusi keep doing what you’re doing!

Dan, VoIP and Broadband Customer

Dealt with Zusi to change our gas & electricity provider at a rental property, saved us money, service was brilliant and they made the change over so easy for us. Will keep in mind for when other properties are due....

Lianne, Energy customer

Case Study: Miers Group