Case Study: Stockton Drilling

Stockton Drilling is a specialist horizontal directional drilling contractor based in Wakefield and we’ve been working with them since 2020. A fully functioning communications system was something that they needed to invest in, enabling the business to be ready for the ISDN switch off and have the scalability it needed to have from a hosted phone system.

The History

Stockton Drilling’s communications provider at the time kept on increasing costs and so it became priority that they look at alternative options that were fit for purpose and also cost effective. Moving over to a VoIP system was something they had considered but the time was right to look at this more carefully, especially since many of the workforce are on the move. Being able to collaborate and communicate effectively was essential.

What We Did

They contacted Zusi who did a full communications review, proposing a VoIP system which would deliver a range of features and benefits to the business. The transfer was smooth and seamless, business disruption was kept to an absolute minimum and the staff soon became familiar with the new handsets and the different methods of keeping in touch with colleagues.

Everything was transferred simply and efficiently.

The Result

The VoIP system has been smooth running, providing everyone with a seamless method of communication. This became essential, because just as the new system was installed, the pandemic hit, creating the immediate need for everyone to follow government guidance and work from home. Everyone was able to make and receive calls as if they were based in the office allowing the business to continue to operate as best it could during an uncertain period.

What Stockton Drilling say

“The new phone system we have works brilliantly and efficiently. Any support we require has always been dealt with promptly and any issues resolved quickly. We wouldn’t hesitate to recommend Zusi and their team to deliver a communications system for your business.”

Charles Bliss
Stockton Drilling Limited
Procurement Manager

Customer Reviews

Asked Mark at Zusi to come up with a phone package to suit my business and he went above and beyond. Nothing was too much trouble and answered all my questions and very professional. The process of switching contracts was made simple by Mark and Hollie, and now I am saving money each month with an even better deal. I will definitely recommend to my family and friends 100%.

Dave, Business Mobile Customer

I recently moved over to Zusi as our mobile providers from Plan.com. The sales team were great, not too pushy. We moved network from O2 to EE, the transition was not smooth sailing as we had a few hiccups, but it was dealt with quickly and professionally by Hollie, therefore what more can you ask for. One month in, so far so good.

Jess, Business Mobile Customer

Great Company. Very easy to deal with. We run a business, so we needed a reliable company to provide phone & broadband services, which Zusi does not disappoint. Internet speed is great, and the phones are much cheaper as they work through the internet. Great customer service, Zusi keep doing what you’re doing!

Dan, VoIP and Broadband Customer

Dealt with Zusi to change our gas & electricity provider at a rental property, saved us money, service was brilliant and they made the change over so easy for us. Will keep in mind for when other properties are due....

Lianne, Energy customer

Case Study: Stockton Drilling