IT Service Desk

IT Service Desk

There is nothing more frustrating than having a problem with your IT system, when you’re working under pressure.

Whether your team are working from home or the office, they need to have quick and easy access to a support system and that if there’s an IT problem it’s resolved quickly.

Our IT Service desk will make sure that happens – we work to make sure any downtime is kept to an absolute minimum.

Our IT Support Service Level Agreements (SLA) exist to give you complete peace of mind and confidence in the support you will get. The SLA outlines exactly how we operate, our terms and conditions, with a clear guide on what you can expect from our team and the timescales involved.

Accessible and reliable IT support is a vital resource for every business and at Zusi that is exactly what we deliver.

IT Service Desk

Managed IT Support

Choose from a range of IT support packages and have service desk support included in your total IT solution.

Operating a break-fix policy in your organisation can be incredibly costly and ineffective.

That’s why we’ve designed a range of packages designed to suit your budget and requirements.

Here at Zusi, we are not your typical IT Support team – our ethos is to keep you up and running, not to get you back up and running.

We offer a 24/7/365 days of the year machine to machine monitoring service which means our team know about an issue before it becomes an issue and our service desk provides remote support to those in the office and employees who work from home.

Do IT breakdowns cause productivity dips?

It’s essential that businesses stay as productive as possible, but constantly experiencing IT issues has a direct and negative impact on this.  Have an IT Service Desk provider who works to resolve issues as quickly as possible, ensuring your team is able to carry out daily tasks without disruption.

 
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