Head Office 01782 409300 | Northern Office 01325790671 | email@example.com
Businesses’ are now more reliant on IT than ever before, so to offer that “one stop shop” feeling to our clients we have an IT support offering that works around you as a business. This is on a machine-by-machine basis you can cover all or some depending on your requirements
Zusi are not your typical IT Support team, we have based our IT support on keeping you up instead of getting you back up. We offer 24/7/365 machine to machine monitoring, this allows us to know about an issue before it becomes an issue.
We are able to offer you the leading products in cloud software and security, we can help you with everything from a new setup to on-site to cloud migration and keeping you secure all the way through.
IT Support service level agreement
While we will always endeavour to resolve any issues as quickly as possible, the following outlines how we will prioritise issues that arise so that you know exactly what kind of response you can expect from us in every situation.
This agreement states the service you can expect from us, states our terms and trading conditions, and will give you a clear guide to the way we work. It also forms part of the service agreement between Zusi and your organisation.
In this agreement you will find:
The service you can expect What you can expect from Zusi.
Problem management What we will do to correct problems.
Performance The time scales to which we work.
Hours of service Our availability and what you can do outside of these hours.
Customer duties Your responsibilities for your system care.
Warranties & remedies the guarantees we give on hardware and software provided.
Disaster recovery Using a backup drive or online backup to recover your system.
Contact us for more information:
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call us on 01782 409300